Leadership Notes

The Importance of Documentation

  • Where we have authority, we have responsibility.
  • Liability and consistency are the fundamental values of good documentation.
  • Documentation limits confusion.
  • When you create written documentation, limit confusion by writing complete, concise, and accurate notes .
  • Make notes with the ones who will read the notes in mind.
  • Document for your audience.
  • Spell it out: Don’t assume everyone knows what you mean.